Institutional Services

Capabilities

Carroll Enterprises, Inc. provides institutions, ranging from Fortune 500 companies to small and mid-sized businesses, with online resources, telephone assistance, and the interactive tools needed to make the processing of insurance applications as easy as possible.

In the increasingly competitive world of insurance and financial services, providers are under tremendous pressure to issue policies more quickly, at the lowest cost. Using our in-house customer service call center, trained interviewers gather medical history information from applicants. Then, following a detailed custom script and drill down questions, the necessary background is gathered, and provided back to the institution's office.

Utilizing the talents of experienced underwriters to conduct telephone interviews with applicants improves the data collection process, speeds service time, and reduces the need for attending physician statements (APS).